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IT Help Desk Specialist I (Job Number: 1213911)
The job holder provides first line of support and problem resolution for standard technology products and applications on a day-to-day basis. S/he responds to requests for assistance with computer systems or PCs, analyzes simple to moderate inquiries (those that are specifically related to standard supported hardware and software, such as Microsoft Office) and determines the appropriate technical area or vendor to engage for problem resolution. S/he also maintains written documentation on each service call and escalates complex problems to the next level of support.
Minimum 1-2 years of technical experience required. Job holder must have a working knowledge of installing, configuring and supporting software, hardware and connectivity components of a single-user workstation. S/he must possess in-depth knowledge of products and services offered by the help desk and be able to provide appropriate support for product use. S/he must also know how to anticipate, recognize and resolve technical (hardware, software, application or operational) problems.
Primary Location:United States-USA-Tennessee-Nashville
: United States-USA-Home Based Empl and Pensioners-Based At Home, United States-USA-PA-Freeport
Organization:Global Info Tech Division-HR06005