Title: Health Information Management Director- Skyline & Hendersonville Medical Center
Location: United States-Tennessee-Nashville-Skyline Medical Center
Other Locations: null
The Facility Health Information Management (HIM) Director is
responsible for managing the day-to-day operations and coordinating Health Information Management
(HIM) functions at the facility to assure they are in line with the global HIM Shared Services strategy. The
facility HIM Director serves as the primary liaison between the facility and the HSC

DUTIES INCLUDE BUT ARE NOT LIMITED TO:
 Provide management for HIM operational processes tumor/trauma and/or other facility specific
registries, birth certificate/ paternity papers, chart retrieval, and loose report filing.
 Monitors facility HIM operations performance according to productivity and quality standards
developed internally and documented in the Service Level Agreement (SLA)
 Prepares facility specific reporting requirements.
 Proactively manages, including corresponding communications and escalation paths, significant issues
in facility HIM operations, status of projects, barriers and successes.
 Assist in the development of strategy, specific goals, objectives, budgets and performance standards
for the facility HIM functions.
 Assists in identifying and implementing process improvements to lower costs and improve service to
facility and SSC customers.
 Oversees facility unbilled activities to include: physician query follow up as needed, collaboration with
facility department Directors in monitoring unbilled reports and management of unbilled process.
 Performs productivity monitoring and provides timely and consistent feedback to employees and the
Operations Director.
 Coordinates work assignments.
 Serves as a liaison between the HSC and facility CFO.
 May serve as the facility privacy official.
 Coordinates training and education of HIM facility staff.
 Participate in facility and Shared Services teams, committees and/or task forces.
 Implement standardized policies and procedures, tools, resources, and educational materials.
 Builds and maintains strategic working relationships with the facility and department leadership
(working through specific issues, committee meetings, monthly updates, etc.).
 Work collaboratively with Medical Staff and facility leadership to comply with
Leadership - leads individuals and groups toward identified outcomes, setting high performance
standards and delivering quality services.
 Critical thinking - actively and skillfully conceptualizing, applying, analyzing, synthesizing or
evaluating information gathered from, or generated by, observation, experience, reflection, reasoning or
communication as a guide to belief and action.
 Building and Maintaining Strategic Working Relationships – develops collaborative relationships to
facilitate the accomplishment of work goals. Possesses excellent interpersonal skills in building,
negotiating and maintaining crucial relationships.
 Building Trust – interacts with others in a way that gives them confidence in one’s intentions and those
of the organization.
 Effective Operational Decision Making - relating and comparing; securing relevant information and
identifying key issues; committing to an action after developing alternative courses of action that take
into consideration resources, constraints, and organizational values.
 Adaptability – maintaining effectiveness when experiencing major changes in work tasks or the work
environment; able to adapt to change in environment and/or circumstances with a positive outlook; and
adjusting effectively to work within new work structures, processes, requirements, or cultures.
 Initiative – independently takes prompt proactive steps towards problem resolution.
 Managing conflict – dealing effectively with others in an antagonistic situation; using appropriate
interpersonal styles and methods to reduce tension or conflict between two or more people.
 Energy – consistently maintaining high levels of activity or productivity; sustaining long working hours
when necessary; operates with vigor, effectiveness, and determination over extended periods of time.
 Stress tolerance – maintaining stable performance under pressure or opposition; handling stress in a
manner that is acceptable to others and the organization.
 Organization - proactively prioritizes initiatives, effectively manages resources and keen ability to
multi-task.
 Communication - communicates clearly, proactively and concisely with all key stakeholders.
 Customer orientation - establishes and maintains long-term customer relationships, building trust and
respect by consistently meeting and exceeding expectations.
 Facilitation – ability to facilitate small to large groups of people at various organizational levels for
purposes of planning, problem solving, or strategy development.
 Technical Skills – thorough knowledge of federal and state release of medical information regulations
and medical record keeping requirements.
 Policies & Procedures - articulates knowledge and understanding of organizational policies, procedures
and systems.
 PC skills - demonstrates proficiency in Microsoft Office applications and others as required.
 Project Management - assesses work activities and allocates resources appropriately.
 Coach, Mentor and Educate – provides timely guidance and feedback to help strengthen the
knowledge/skill set of others to accomplish a task or solve a problem.
 Work Independently – is self-supporting; not needing to rely on others to complete a job.