Description Provide your personal attention and kindness, professional
insight, and a generosity of spirit. Offer expertise and encouragement.
Enhance each patient’s future—as well as your own. Connect with your goals and
change lives with Fresenius Medical Care North America. Here, we make
connections that empower patients, their families, and our team members. As
the global leader in dialysis healthcare, we form bonds that enable the best
possible outcomes and professional satisfaction. While our extensive
organization continues to grow, so do opportunities for our professionals to
learn, grow, and advance. Why Join the Fresenius Team?Passion. Dedication.
Knowledge. Motivation. Experience. These are the impressive qualities you’ll
find in the Fresenius Leadership Team. Our strength in the North American
market and extensive global network provide our employees with the best of
both worlds—the friendliness of a local organization and the stability of a
worldwide organization—for diverse experiences and challenging career
opportunities. When you join the Fresenius Medical Care team, you’ll be
welcomed into a company that is built on the philosophy that our employees are
our most important asset. Our career advantages include the following:
Fresenius Medical Care is the nation’s largest provider of renal care, meeting
the needs of more than 135,000 patients at 1,800 clinics throughout the
country. Our well-established, trusted organization fosters a spirit of
camaraderie, emphasizing friendly collaboration, professional support, and
career development. Superior training, UltraCare ® quality control, and
certification procedures ensure your potential to succeed and advance as a
professional. Competitive compensation and exceptional benefits. Outstanding
tuition reimbursement program. Recognized among Fortune’s World’s Most
Admired Companies” in 2011. National Safety Award from CNA insurance companies
for 11 consecutive years. Opportunities to give back by participating in
philanthropy and community outreach programs. PURPOSE AND SCOPE: Directs,
administers and controls the day to day operations and activities of dialysis
facilities and programs in an assigned area ensuring compliance with
established company and regulatory guidelines and procedures in order to
provide high quality dialysis services and outstanding patient care to the
community. Participates in the implementation of divisional and company
initiatives and strategies. Practices cost containment strategies, maintaining
profitability and growth of area while ensuring compliance with all pertinent
company policies and regulatory requirements. Supports FMCNA’s mission,
vision, core values and customer service philosophy as well as the FMS
UltraCare mission, values and standards. Adheres to the FMCNA Compliance
Program, including following all regulatory and FMS policy requirements.
DUTIES / ACTIVITIES: CUSTOMER SERVICE: Responsible for driving the FMS culture
through values and customer service standards. Accountable for outstanding
customer service to all external and internal customers. Develops and
maintains effective relationships through effective and timely communication.
Takes initiative and action to respond, resolve and follow up regarding
customer service issues with all customers in a timely manner. PRINCIPAL
RESPONSIBILITIES AND DUTIES: Directs and oversees the dialysis business of
assigned facilities within a defined area through effective leadership and
management of customer service, quality patient care, marketing of FMS and
responsible fiscal management. Coordinates operation strategies and activities
to ensure the provision of outstanding quality patient care and dialysis
services while adhering to regulatory and company guidelines and requirements
ensuring efficiency and economy Participates in the development of area
strategic plans, goals and objectives ensuring alignment with those of the
region, division and company. Implements, disseminates and administers
operations strategies and objectives to ensure the achievement of the
division’s and company’s goals and objectives. Implements facility-specific
and area quality goals and action plans in order to achieve FMS quality
standards. Provides leadership, support and guidance to facility management
including clinical and technical managers and other support staff and the
Operations Manager. Provides informal feedback on an ongoing basis and formal
feedback in the annual performance evaluation process. Manages the staffing
through the appropriate hiring, firing and disciplinary actions in
collaboration with HR. Responsible for aggressively addressing and acting upon
adverse events and action thresholds in area of responsibility. Mentors,
guides, supports and provides subject matter expertise to Operations Managers
within region. Collaborates with RVP to develop clinic budgets, monitoring
performance to ensure optimal, efficient and effective operations practices
within regulatory and company guidelines. - Responsible for profit and loss
management of each assigned facility/program including optimal performance of
facility operations to achieve or exceed budgets and key performance
indicators. - Works closely with Managed Care department to increase the payor
mix and to retain commercial patients. - Manages the payroll and oversees
facility expenses and accounts payable for the assigned area practicing cost
containment strategies as appropriate. - Reviews the balance sheet and income
statement s regarding revenue growth and commercial payor mix on a frequent
basis to understand the status of the business. - Determines impact of
proposed changes and identified improvements prior to implementation to ensure
a positive effect. Accountable for implementing and driving the FMS Staffing
and Medical Supply Models and other FMS business initiatives including the
prompt implementation of corrective action plans for clinics with below
threshold performance. Ensures efficient and economical performance in
accordance with clinic operating budgets and takes the appropriate actions to
ensure the attainment of profit and year-end goals and objectives. Responsible
for the implementation and achievement of the business plan and key
performance indicators. Reviews analysis of performance including financial
and productivity data for area with RVP and makes the appropriate changes in
strategies, goals an objectives responding to current status and conditions.
Coordinates and oversees all logistics associated with patient care within the
assigned area. Ensures all employees receive the appropriate training and
education according to FMS policies and procedures including ongoing
compliance training. Acts as the primary liaison between the company and the
Medical Directors, Medical Advisory Board members, and referring physicians,
ensuring appropriate communication of company initiatives. Responsible for
developing and maintaining strong Medical Director and physician relationships
and facilitating Clinical Manager and staff relationships with physicians.
Presides over facility Governing Body and maintains Administrative policy and
procedure manuals. Collaborates with the Group Vice President and Regional
Vice President to respond to Joint Venture (JV) opportunities, to identify
merger and acquisition opportunities and to participate in the related
activities as appropriate. This may include but is not limited to providing
oversight of the JV operations; participating in o JV Board meetings and JV
Management meetings assuming Board positions as needed, and taking the
appropriate steps to ensure the JVs are in compliance with all pertinent
company and regulatory requirements. Prepares reports and audits current
procedures and processes to monitor efficiency of operations Practices risk
management strategies and collaborates with internal and external legal
counsel as appropriate to resolve legal issues with goal of reducing company
exposure. Maintains current knowledge regarding community and regional
healthcare market and industry issues which may impact business. Utilizes
current knowledge of FMCNA products, services and strategies to market the
company and grow the business. Ensures and promotes the development of the
area management team/succession planning through coaching, training and
leadership development. Collaborates with the appropriate Corporate and local
groups to ensure the growth of all modalities (Incenter, Inpatient, Home, Home
Assist, CKD etc) Ensures a strong and robust communications process between
all managers and staff within the area and clinics, and across the division as
needed by leading communications sessions and meetings with managers and
ensuring the appropriate dissemination of communications to direct patient
care and support staff within the area. Responsible and accountable for
facility maintenance of environmental integrity including safety of all
facilities and water systems within designated area. Oversees Privacy and
Security compliance according to the FMCNA and FMS Risk Management and
Compliance requirements. Participates in all pertinent FMS training and
development opportunities to grow and develop business knowledge, and skills
and leadership competencies. Other duties as assigned. PHYSICAL DEMANDS AND
WORKING CONDITIONS: The physical demands and work environment characteristics
described here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential
functions. Day to day work includes desk and personal computer work and
interaction with patients, facility staff and physicians. The position
requires travel between assigned facilities and various locations within the
community. Travel to regional, Division and Corporate meetings may be
required. The work environment is characteristic of a health care facility
with air temperature control and moderate noise levels. May be exposed to
infectious and contagious diseases/materials. EDUCATION: Bachelor’s degree
required with concentration in Business, Finance or Healthcare preferred Or RN
degree with equivalent (3 years) healthcare management experience in lieu of
Bachelor's degree. EXPERIENCE AND REQUIRED SKILLS: 3-5 years of business
operations management and leadership experience. Demonstrated leadership and
management competencies and skills including excellent financial competence,
operational excellence, exceptional communication and customer service skills.
Demonstrated practice of continuous quality improvement and relationship
development. Results oriented. Excellent skills for team building, motivating
employees, performance management and decision making.